|15-06 Making Employees Productive is Key|
June 2015 - The FoCuSeD™ Facilitator eNewsletter
by Gary Rush, IAF CPF
Engagement is the trend in business today. Our FoCuSeD™ Structured Facilitation Technique has evolved to become integral to new methods. Methods such as Agile, Scrum, Six Sigma, Lean, and others all prescribe using facilitated workshops to engage stakeholders achieving significant productivity gains – increasing their ROI as well. These methods are ineffective without properly trained people to facilitate the various workshops – project scoping, requirements elicitation, after action reviews, and others. These depend on the Facilitator understanding "how to" develop effective and useful structured processes along with people tools to stimulate participant involvement ensuring better outcomes.
Developing these abilities requires thoughtful training that covers dealing with people, preparation, presenting yourself, process design, project integration, conflict management, active listening, effective questioning, decision making, problem solving, etc.
Set the Context. Thoughtful training needs to define the role of facilitation and “how to” effectively incorporate facilitation skills into your role. Many people wear multiple hats – multiple roles – and need to understand “how to” use the skills, “how to” remain neutral when applicable, and “how to” remain focused in their role. We ensure that students understand the value of and “how to” properly conduct a workshop/meeting.
Develop the People Skills. Thoughtful training is learning “how to” understand the participants, their characteristics and how they affect group performance – group dynamics. What it takes to build a team, as well as “how to” assess group performance to ensure that the team exists in a constructive environment. We ensure that students learn “how to” use the appropriate people tools to enhance the performance of the group.
Develop the Process Skills. Thoughtful training shows “how to” develop structured agendas that enable groups to follow and produce the desired outcome in a seamless process. It enables an understanding of structured thought processes – a way of organizing thoughts ensuring that the needed structure is there for decision-making, problem solving, etc. Without these process skills, people cannot guide groups – groups will struggle and break down allowing dominant people to prevail making win-win difficult at best. We ensure that these important structured thought processes get you from point A to Z by incorporating tools to correct group dysfunction and improve creativity.
Practice and Feedback. Thoughtful training requires practice and feedback to perform immediately upon completion.
Benefits of Training Employees
Organizations need to make the most effective use of their resources and human capital is the most important resource an organization has. A return on investment from this thoughtful training is almost immediate. The first meeting or workshop that a student facilitates saves the organization more money than it costs to send a student to our class – that includes salary, tuition, travel, and expenses. The savings to organizations continues to grow because of how their employees can get a group of people to come together, step them through a structured thought process, and accomplish a task.
The FoCuSeD™ Facilitator Academy, by Gary Rush, IAF CPF, MGR Consulting, Inc., provides the required thoughtful training and practice to develop effective facilitation skills providing your workforce with the skills needed to engage in clear communication, problem-solving, decision-making, etc. - making facilitation a way of business, not a collection of tools. You will gain productivity and savings – giving your organization a competitive edge.
Contact Gary Rush, IAF CPF, MGR Consulting, Inc. for our FoCuSeD™ facilitator public class dates and information.